Shipping & Returns

Delivery
The Castle Climbing Shop standard delivery service operates to mainland addresses in England, Scotland and Wales for a set delivery fee of £6 for orders under the value of £60 excluding delivery. Delivery is free on orders of £60 or more.  

We do not offer an international or an express delivery service.  All our items will be shipped as soon as reasonably possible using a courier service.
Click + Collect
Click+Collect orders may be picked up at the Castle Climbing Centre on Green Lanes on Tuesdays and Fridays only between the hours of 10am and 2pm. 

Upon arrival, Click+Collect customers should ring the bell at the main entrance to let Reception know you’ve arrived to collect your purchase. Be ready to show your proof of purchase email on your phone, and please wear a mask while on the premises. Also note that for environmental reasons we do not supply new plastic bags, therefore please bring something suitable to carry home your exciting new climbing supplies!

You have up to three weeks to collect your items. 
Returns & Exchanges
We happily accept returns on items that aren’t classed as protective (such as clothing and books) but we only take returns of climbing hardware if it is faulty, due to its safety-critical nature. So please make sure you double check you're buying the right piece of kit! 

To request a refund on eligible products (I.e. not climbing hardware) you must contact shop@castle-climbing.co.uk within the 14 days from the date you receive your order. We will email you your returns form to enclose with your return.  
All returns must be sent to: Online Shop Returns, The Castle Climbing Centre, Green Lanes, N4 2HA 

Return postage for refunds is at the buyer's expense. All items must be unused, in good condition and in their original packaging. If a product is not returned in a suitable condition, we reserve the right to not issue a refund.

Unfortunately we do not currently offer exchanges... bear with us whilst we look into it! For now, if you wish to exchange an item, for instance a different size t-shirt, please follow the returns policy and your account will be credited. Then you can place a new order on our site for the new item.

Returns are at the buyer's expense. We recommend that you keep your proof of postage.

Sale items are subject to the same conditions as above.
Non-Returnable Items & Safety Equipment  
Some items on the Castle Climbing Shop are non-returnable unless defective. Any items of climbing hardware and climbing safety equipment such as harnesses, any belay devices (ATC, GriGris, etc) and any other hardware (karabiners, quickdraws, nuts, cams, etc) cannot be returned or exchanged unless they are faulty.

This is due to the status of these items as safety equipment which, if altered or tampered with, could cost another their life after resale.

If you believe you have received a defective item then please message us at shop@castle-climbing.co.uk with photos of the defect. Any defective items must be returned to the Castle before we can process a refund. 

Shoes and clothes may be returned if they do not fit or are faulty, and are in an unused/as new condition with any relevant packaging or labelling. See 'Terms & Conditions' for more detail.